Terms & Conditions, Refund Policy, and Delivery Policy

For Kake Di Hatti Andheri West, Mumbai Website
Effective Date: 9th Feb 2026

TERMS & CONDITIONS

1. Introduction

Welcome to Kake Di Hatti, Andheri West, Mumbai ("we", "our", "us"). By accessing or using our website www.kakedihattiandheri.com, placing an order, or using any of our services, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

2. Orders and Payments

• All orders placed through the website are subject to acceptance and availability.
• Prices listed are in INR and inclusive/exclusive of taxes as applicable.
• Payment can be made via online gateways, UPI, cards, wallets, or cash on delivery (if available).
• We reserve the right to refuse or cancel any order due to unavailability, pricing errors, or suspected fraud.

3. Menu and Pricing

• Menu items, prices, and availability are subject to change without prior notice.
• Images on the website are for reference only; actual presentation may vary.

4. User Responsibilities

• Provide accurate and complete information while placing orders.
• Not misuse the website or engage in fraudulent activities.
• Not copy, distribute, or exploit website content without permission.

5. Intellectual Property

All website content including text, images, logos, and designs are the property of Kake Di Hatti Andheri West and protected under intellectual property laws. Unauthorized use is prohibited.

6. Limitation of Liability

• Delays or failures in delivery due to factors beyond our control.
• Website downtime or technical issues.
• Allergic reactions or health issues unless caused by gross negligence.

7. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Mumbai, Maharashtra.

8. Changes to Terms

We may update these Terms & Conditions at any time. Updated terms will be posted on the website.

9. Contact Information

REFUND & CANCELLATION POLICY

1. Order Cancellation by Customer

• Orders can be cancelled within 5 minutes of placing the order.
• Once food preparation has started, cancellation may not be possible.

2. Order Cancellation by Restaurant

We reserve the right to cancel orders due to:

• Unavailability of ingredients
• Technical errors
• Suspected fraudulent activity

3. Refund Policy

• Refunds will be issued for cancelled or failed prepaid orders.
• Processed to original payment method within 5–10 business days.
• No refunds for partially consumed food unless quality issue is reported immediately.

4. Quality Complaints

If you receive:

• Wrong items
• Missing items
• Damaged packaging
• Poor quality food

Please contact us within 24 hours with proof (photos/video). Replacement, credit, or refund may be offered.

DELIVERY POLICY

1. Delivery Areas

We deliver within a 5 km radius of the restaurant. Coverage may change without notice.

2. Delivery Timelines

Estimated delivery time is 30–60 minutes depending on location and order volume. Delivery times may vary due to traffic, weather, or high demand.

3. Delivery Charges

• Charges may apply based on distance and order value.
• Minimum order value of ₹299 may be required.

4. Failed Delivery

If delivery fails due to:

• Incorrect address
• Customer not reachable
• Customer unavailable at location

The order may be cancelled and no refund may be issued.

5. Self Pickup

Customers may choose to pick up orders from our restaurant at no additional cost, subject to confirmation.

CONTACT US